Delivery preferences
Follow my parcel
Delivery to my home
Delivery to a Pick-up point
Delivery to a bbox locker
Secure delivery
Foreign parcel
Something has gone wrong

97  questions
 for the keyword « Receive a parcel »

Can I follow my parcel online?
My parcel seems to be stuck somewhere. It has not moved for a while on Track & Trace.
I get a message that my parcel has been delivered, but I haven't received anything. What now?
When can I follow my parcel with Track & Trace?
How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?
Why hasn't my international shipment been delivered?
Why was my parcel not delivered according to my preference?
When will my national parcel be delivered within Belgium?
What does a barcode look like and where can I find it?
My parcel remains 'in preparation'. What does this mean?
How do I know who is the sender of my parcel?
How and when will I be informed that my parcel is being delivered?
Which mail or shipments does bpost deliver on Saturday and Sunday?
Why should I contact the sender if my parcel has not been delivered?
How are import costs calculated?
My parcel is lost. What do I do now?
Do I have to pay import costs on gifts from outside the EU?
The postman didn't ring the doorbell. What can I do?
How to get a parcel out of the bbox locker?
I have already paid VAT through the webshop. Now I have to pay again. How is that possible?
How long will my parcel remain available at the Pick-up point?
How do I know whether a webshop applies the VAT rules (and is therefore IOSS registered)?
I am expecting a parcel, but have not received a barcode. What do I do now?
My parcel was sent back to the sender. Why, and can I still collect it?
What should I do if my parcel cannot be cleared because insufficient information is provided?
Until how long before delivery can I change my delivery preferences?
My parcel is from outside the EU. What process does it have to go through before I can receive it?
My parcel is not in the bbox locker; it was sent back to the sender. Why, and can I still receive it?
Why can't I choose a certain Pick-up point as my delivery preference?
I was not home when the postman passed by. Where is my parcel now?
I disagree with the import costs. What can I do?
How can I pay the import costs?
I didn't receive a QR code. What do I do now?
The delivery address on my parcel is wrong. Now what?
My parcel arrived in Belgium. How long will my parcel remain at customs?
How do I dispute import costs on a gift?
Do I need to pay import costs for a gift?
Who can pick up my shipment at the Pick-up point?
I did not receive a failed delivery notice. How can I collect my shipment?
Which delivery preference can I choose if I am not home?
My parcel is not at the Pick-up point. What now?
What if I am not at home when the postman delivers my parcel?
I cannot find my parcel in my safe place. What do I do now?
How can I avoid paying import costs?
Which webshops offer the bbox locker as a delivery method
How long will my parcel remain available in a Parcel Locker?
Why wasn't my parcel delivered to a bbox locker?
Why didn't the postman pass by my home address first?
How do I know when I can collect my parcel?
What does delivery to a safe place mean?
My parcel is on its way. Can I still change the delivery address?
Why does the webshop email mention a different Pick-up point than bpost?
I just missed my parcel. Can the postman pass by again today?
My parcel could not be delivered to my home. Where and when can I pick it up?
Can my parcel be delivered to my neighbour or a safe place?
The door of the bbox locker does not want to open. Now what?
When does a parcel pass through customs?
I was notified that my parcel won't be delivered today. Can I pick up the parcel somewhere today?
Can I pay my import costs using another method than online?
Can I change the time of delivery?
What is the difference between a Parcel Locker with and without a screen?
What can the result of a customs check be?
Do my delivery preferences apply to all parcels or can I set them separately for each parcel?
Why do I have to pay for the import of a shipment?
I don't want my parcel to be delivered to a certain neighbour. How can I set this preference?
I am not expecting a parcel. Why did I receive an email?
Will import costs be refunded if something goes wrong with customs or delivery?
Can I have my parcel transferred to a different Pick-up point?
There is another parcel in the bbox locker. Now what?
Do my delivery preferences apply for all occupants at my house number?
The parcel I ordered is not in the My bpost app, now what?
When can I expect to receive a paper failed delivery notice?
Should I print the QR code I have received via e-mail or in the My bpost app?
I get the error message "your smartphone could not connect". Now what?
Who can accept my shipment?
I am expecting a 'payment upon delivery' parcel, can I pay for this in advance?
My QR code is not legible via my smartphone; what should I do?
Why wasn't my parcel delivered to a neighbour?
Can I recover my import costs?
Does my parcel have to go through customs if it comes from the European Union?
Why will the postman be passing by a second time after leaving a failed delivery notice?
Why can't I list my work address as a delivery option under MyPreferences?
What is the maximum amount that I can pay to the postman with an app?
Why do I have to pay import costs for a barcode number I do not know?
Which apps can I use to make a mobile payment for my parcel?
Why do I need to provide an invoice during the import procedure of my parcel?
I’ve forgotten my email address for MyPreferences. What should I do?
Do I have to pay import costs on my purchase via a European online shop?
Why should I contact the sender if my parcel is damaged?
How much do I have to pay for customs formalities for shipments from outside the EU?
What is a secure delivery?
Why do I have to pay customs formalities on all shipments from outside the EU worth more than €150?
Where can I find my secure delivery code?
What if I’m not home for a secure delivery?
My secure delivery code was not accepted. What should I do?
Can someone else receive my secure delivery?
How do I dispute import costs on a gift?